At Desert Safari Ride, we understand that travel plans can sometimes change. This Cancellation and Refund Policy explains the conditions that apply when you cancel, reschedule, or are unable to attend a booked desert safari or related activity.
This policy applies to bookings made through https://desertsafariride.ae/ and through our authorized booking channels.
By making a booking with us, you acknowledge and agree to the cancellation and refund terms applicable to your selected package.
1. Overview
Our desert safari packages may involve advance arrangements for:
- Transportation
- Safari vehicles
- Desert activities
- Camps
- Meals
- Entertainment
- Guides and drivers
- Activity operators
- Other third-party services
For this reason, cancellation and refund eligibility may depend on how much notice we receive before the scheduled tour.
The specific cancellation conditions communicated at the time of booking may apply where they differ from general terms stated on this page.
2. Customer Cancellation Policy
Customers who need to cancel a booking should contact us as soon as possible.
Cancellation requests should be submitted through an official communication channel and should include:
- Customer name
- Booking reference
- Tour date
- Package booked
- Number of guests
- Reason for cancellation, where applicable
The cancellation time will generally be determined based on when we receive the cancellation request through an accepted communication channel.
Cancellation Schedule
Our cancellation policy depends on how far in advance the cancellation request is made. Cancellation requests made at least 48 hours before the scheduled tour are eligible for a 100% refund. If a cancellation request is made 24 hours before the scheduled tour, a 50% refund will apply. Cancellations made less than 24 hours before the tour are not eligible for a refund. Bookings where the customer does not arrive for the scheduled tour (no-show) are non-refundable. No refund will be provided once the tour or service has started.
All cancellation requests should be submitted through our official contact channels and are subject to the applicable terms of our Cancellation & Refund Policy.
3. How to Cancel a Booking
To request a cancellation:
Step 1: Contact Us
Contact our booking team using:
Email: desertsafariride1@gmail.com
Phone: +971 50 281 8764
WhatsApp: +971 50 281 8764
Step 2: Provide Booking Details
Please provide your:
- Full name
- Booking reference
- Tour date
- Package name
- Contact information
Step 3: Receive Cancellation Confirmation
Your cancellation should not be considered final until it has been acknowledged or confirmed by our booking team.
Customers should retain the cancellation confirmation for their records.
4. Refund Eligibility
If your cancellation qualifies for a refund under the applicable terms, the refundable amount will be determined based on:
- Time of cancellation
- Package booked
- Amount paid
- Promotional or discounted terms
- Services already provided
- Applicable cancellation conditions
Any non-refundable portion will be deducted where applicable.
5. Refund Processing
Approved refunds will normally be processed using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on:
- Our internal processing
- Payment provider
- Bank processing times
- Credit/debit card issuer
- International payment processing
Once we have initiated an approved refund, delays caused by a bank or payment provider may be outside our control.
6. Booking Deposits
If a booking requires a deposit, the refundability of that deposit will depend on the cancellation terms communicated at the time of booking.
If the deposit is non-refundable, this will be communicated to the customer before or during the booking process where applicable.
7. No-Show Policy
A no-show occurs when a customer fails to participate in the booked tour without providing an acceptable cancellation or rescheduling request in accordance with the applicable cancellation terms.
A booking may be considered a no-show if:
- The customer does not arrive at the agreed pickup location
- The customer cannot be contacted at pickup
- The customer is unavailable when the driver arrives
- The customer arrives too late to participate in the scheduled tour
- The customer voluntarily decides not to participate after the tour has been arranged
Unless otherwise stated in the booking confirmation, no-show bookings may be non-refundable.
8. Late Arrival
Customers are responsible for being ready at the confirmed pickup location within the communicated pickup window.
If you are not available when the driver arrives, the driver may be required to continue the scheduled route or proceed with other guests.
Late arrival may therefore result in:
- Missed pickup
- Reduced tour time
- Loss of participation
- Cancellation of the booking
Any refund in such circumstances will be determined according to the applicable cancellation terms.
9. Incorrect Pickup Information
Customers are responsible for providing accurate pickup information when making a reservation.
If a customer provides:
- An incorrect hotel
- Incorrect address
- Incorrect phone number
- Incorrect location
- Incomplete pickup details
and the driver cannot locate or contact the customer, the booking may be treated as a no-show.
Any refund will be subject to the applicable cancellation conditions.
10. Rescheduling a Booking
Customers may request to reschedule a booking by contacting us before the applicable cancellation deadline.
Rescheduling is subject to:
- Availability
- Safari package availability
- Requested new date
- Operational capacity
- Applicable price differences
If the new date has a higher price, the customer may be required to pay the applicable difference.
If the new date has a lower price, any price adjustment will be handled according to our applicable booking terms.
11. Same-Day Rescheduling
Same-day rescheduling requests may not always be possible because transportation, vehicles, camps, activities, and other services may already have been arranged.
Customers should contact us as soon as possible if an unexpected issue affects their ability to attend.
12. Company-Initiated Cancellation
In certain circumstances, we may need to cancel, postpone, modify, or reschedule a booking.
Possible reasons include:
- Severe weather
- Unsafe desert conditions
- Government restrictions
- Road closures
- Operational emergencies
- Equipment or vehicle problems
- Unexpected safety concerns
- Third-party service disruption
- Other circumstances beyond our reasonable control
Where a company-initiated cancellation occurs, we will communicate the available options to affected customers.
Depending on the circumstances, options may include:
- Rescheduling
- Alternative arrangements
- Credit
- Refund of eligible amounts
The appropriate option will depend on the circumstances and applicable terms.
13. Weather-Related Cancellations
Desert safari activities can be affected by weather and environmental conditions.
If weather or desert conditions make a scheduled activity unsafe or impractical, we may modify, postpone, or cancel the affected service.
Where possible, we will inform customers as soon as reasonably practicable.
If a tour is cancelled by us due to conditions that prevent the service from being provided, the applicable refund or rescheduling options will be communicated to the customer.
14. Activity Changes
Certain activities may occasionally need to be changed or removed because of safety or operational conditions.
This may include:
- Dune bashing
- Dune buggy activities
- Sandboarding
- Camel riding
- Desert camp activities
- Entertainment
- Other outdoor activities
An activity may be modified or suspended where necessary for safety.
If only one component of a package is affected, the availability of a refund will depend on the circumstances and the applicable package terms.
15. Private Safari Cancellation
Private desert safari bookings may involve dedicated vehicles, drivers, staff, and advance arrangements.
Because of these arrangements, private safari bookings may have cancellation conditions that differ from shared safari bookings.
Customers should review the cancellation terms communicated for their specific private booking.
16. Premium Safari Cancellation
Premium desert safari packages may involve additional advance arrangements, upgraded services, transportation, dining, camp arrangements, or other facilities.
As a result, premium bookings may be subject to specific cancellation conditions.
17. Dune Buggy Cancellation
Dune buggy bookings may require advance reservation of vehicles and equipment.
Cancellation and refund eligibility will depend on the applicable booking conditions.
Customers who cannot participate should contact us as early as possible.
If a customer fails to meet applicable age, license, safety, or participation requirements at the time of the activity, the booking may not qualify for a refund where the customer was responsible for failing to meet those requirements.
18. Group Bookings
Group bookings may be subject to special cancellation conditions because multiple seats, vehicles, or services may have been reserved in advance.
If only some members of a group cancel, the refund will be determined according to the applicable booking conditions and any resulting changes to the group reservation.
19. Promotional and Discounted Bookings
Bookings made using promotional prices, special offers, vouchers, discounts, or other promotional arrangements may have separate cancellation conditions.
Unless expressly stated otherwise, promotional bookings may not necessarily qualify for the same refund terms as standard bookings.
Customers should review the conditions associated with the relevant promotion before completing the booking.
20. Non-Refundable Services
Certain products, deposits, promotional bookings, special arrangements, or services may be non-refundable.
Where a service is non-refundable, the applicable condition should be communicated to the customer before or during the booking process.
21. Partial Refunds
Where only part of a booking is eligible for cancellation or refund, we may issue a partial refund rather than a full refund.
The amount will depend on:
- Services already provided
- Number of guests
- Package terms
- Cancellation timing
- Non-refundable components
- Third-party charges
22. Refunds for Unused Services
If a customer voluntarily chooses not to participate in part of a safari after the tour has started, the unused portion of the service may not automatically qualify for a refund.
Customers should contact our team if a service included in their booking could not be provided.
23. Payment Processing and Refund Delays
Once a refund has been approved and processed by us, the amount may take additional time to appear in the customer’s account.
Processing times can vary depending on the payment method and financial institution.
We are not responsible for delays caused solely by:
- Banks
- Card issuers
- Payment gateways
- Financial institutions
- International payment networks
24. Duplicate Payments
If you believe you have accidentally made more than one payment for the same booking, please contact us immediately.
Please provide:
- Booking reference
- Customer name
- Payment date
- Amount paid
- Payment confirmation or transaction reference
We will review the payment records and, where a genuine duplicate payment is confirmed, process the applicable refund.
25. Chargebacks and Payment Disputes
Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we can investigate and attempt to resolve the issue.
If a chargeback is initiated, we may provide relevant booking, payment, communication, and service records to the applicable payment provider or financial institution.
This does not affect any rights the customer may have under applicable law.
26. Cancellation Due to Personal Circumstances
Customers may need to cancel due to circumstances such as:
- Change of travel plans
- Flight delays
- Accommodation changes
- Personal emergencies
- Illness
- Transportation problems
- Other personal circumstances
Refund eligibility will remain subject to the applicable cancellation terms unless otherwise required by applicable law.
Customers should contact us as soon as possible in such circumstances.
27. Special Circumstances
If you experience an exceptional circumstance that prevents you from attending your safari, contact us as soon as possible.
We may review exceptional requests individually, but consideration of an exception does not guarantee a refund or rescheduling.
Any decision will depend on the circumstances, advance notice, booking type, and services already committed.
28. Cancellation by a Third-Party Provider
Where a service depends on a third-party provider, such as a transportation or activity provider, unexpected operational issues may affect the booking.
We will make reasonable efforts to arrange an alternative or suitable solution where possible.
Refunds, credits, or alternative arrangements will be handled according to the circumstances and applicable booking terms.
29. How Refund Amounts Are Calculated
Where a refund is approved, the refundable amount may be calculated after considering:
- Total amount paid
- Cancellation timing
- Applicable cancellation percentage
- Non-refundable deposits
- Promotional conditions
- Services already provided
- Third-party charges
- Applicable administrative or processing charges, where lawfully applicable
Any applicable deductions should be communicated to the customer where reasonably possible.
30. Contact Us Before Cancelling
If you are unsure whether your booking qualifies for a refund, please contact our team before cancelling.
Email: desertsafariride1@gmail.com
Phone: +971 50 281 8764
WhatsApp: +971 50 281 8764
Our team can review your booking and explain the applicable cancellation conditions.
31. Changes to This Cancellation and Refund Policy
We may update this policy from time to time to reflect changes in:
- Our services
- Booking procedures
- Cancellation conditions
- Payment methods
- Operational requirements
- Applicable legal requirements
The updated version will be published on this page with a revised Last Updated date.
The cancellation terms applicable to an already confirmed booking will generally be determined according to the terms communicated at the time of that booking, subject to applicable law.
32. Final Note
We recommend that customers carefully review the cancellation conditions applicable to their selected safari package before completing a booking.
If you need to cancel or change your reservation, contact Desert Safari Ride as early as possible so that we can review the available options.
Important: Before publishing this page, fill in the blank cancellation periods, refund percentages, deposit rules, rescheduling conditions, and any package-specific exceptions according to your actual business policy. These should match the terms customers see during booking and payment. For a UAE tourism business, it is also advisable to have the final policy reviewed for compliance with applicable UAE consumer and tourism requirements.