Welcome to Desert Safari Ride. These Terms and Conditions govern your use of https://desertsafariride.ae/ and the booking or use of our desert safari tours, activities, transportation, and related services.
By accessing our website, submitting a booking request, or booking any service through us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use our website or book our services.
1. Definitions
For the purposes of these Terms and Conditions:
- “Company,” “we,” “us,” or “our” refers to Desert Safari Ride and the relevant business entity operating the services.
- “Customer,” “you,” or “your” refers to the person accessing our website or booking our services.
- “Website” refers to https://desertsafariride.ae/ and its related pages.
- “Services” refers to desert safari tours, dune bashing, dune buggy experiences, private safaris, premium safari packages, transportation, entertainment, meals, and other services offered through the website.
- “Booking” refers to a confirmed reservation for one or more of our services.
- “Tour Date” refers to the date on which the booked service is scheduled to take place.
2. Acceptance of Terms
By using our website or booking our services, you agree to comply with these Terms and Conditions, as well as any applicable booking, payment, cancellation, refund, and safety policies published on our website.
These terms apply to all visitors, customers, and users of our website unless otherwise stated.
3. Our Services
Desert Safari Ride provides desert safari experiences and related tourism services in Dubai and, where specifically stated, other destinations or locations.
Our services may include:
- Morning desert safari
- Evening desert safari
- Overnight desert safari
- Private desert safari
- Premium desert safari
- Quad Bike experiences
- Dune buggy experiences
- Dune bashing
- Sandboarding
- Camel riding
- Desert camp experiences
- BBQ meals
- Live entertainment
- Pickup and drop-off services
- Other activities included in individual packages
The exact services and inclusions depend on the package selected at the time of booking.
4. Package Information
We make reasonable efforts to ensure that package descriptions, photographs, prices, schedules, inclusions, and other information displayed on our website are accurate.
However, certain details may vary due to:
- Weather conditions
- Desert conditions
- Operational requirements
- Seasonal changes
- Availability
- Safety considerations
- Government regulations
- Third-party service arrangements
Customers should review the package details before completing a booking.
Only the services and inclusions specifically confirmed for your booking should be considered part of your reservation.
5. Booking Requirements
To make a booking, you may be required to provide accurate information, including:
- Full name
- Phone number
- Email address
- Number of guests
- Tour date
- Selected package
- Pickup location
- Special requirements, where applicable
You are responsible for ensuring that the information provided is accurate and complete.
Incorrect information may affect our ability to provide transportation, contact you, or deliver the booked service.
6. Booking Confirmation
A booking is considered confirmed only after the required booking information has been received and the reservation has been accepted or confirmed by Desert Safari Ride.
Where payment is required before confirmation, the booking may remain unconfirmed until the required payment has been successfully received.
Customers should retain their booking confirmation and provide the relevant information when requested.
7. Booking Changes
Customers may request changes to a booking, including:
- Tour date
- Number of guests
- Safari package
- Pickup location
- Other booking details
Changes are subject to availability and the applicable booking and cancellation conditions.
Additional charges may apply where a requested change results in a higher-priced service.
We recommend contacting us as early as possible if you need to modify your reservation.
8. Pickup and Drop-Off
Where transportation is included in the selected package, pickup and drop-off will be arranged according to the confirmed booking.
Customers are responsible for:
- Providing an accurate pickup location
- Being available at the agreed pickup location
- Providing correct contact information
- Being ready within the communicated pickup window
Pickup times may be affected by:
- Traffic
- Road conditions
- Weather
- Other customer pickups
- Operational circumstances
A pickup time may therefore be provided as a scheduled time or pickup window rather than an exact guaranteed arrival time.
9. Customer Responsibilities
Customers are expected to:
- Provide accurate booking information
- Follow safety instructions
- Follow instructions given by drivers, guides, and staff
- Use safety equipment where required
- Behave respectfully toward staff, guides, drivers, other customers, and animals
- Follow applicable laws and regulations
- Avoid behavior that could endanger themselves or others
- Inform us about relevant requirements before participating in activities
Customers may be refused participation in an activity if their conduct or circumstances create a safety risk.
10. Safari Activities and Safety
Certain services involve outdoor, off-road, and adventure activities.
These may include:
- Dune bashing
- Quad Bike riding
- Dune buggy riding
- Sandboarding
- Camel riding
- Other desert activities
These activities carry inherent risks.
Customers must follow all instructions provided by our staff, drivers, guides, or activity operators.
For detailed information regarding activity requirements and safety procedures, please refer to our Safety Policy.
11. Dune Buggy Services
Dune buggy activities may be subject to specific:
- Age requirements
- Driving requirements
- License requirements
- Passenger restrictions
- Safety requirements
- Vehicle capacity limits
Customers must comply with the requirements applicable to their selected buggy package.
The company reserves the right to restrict participation where the customer does not meet the applicable safety or eligibility requirements.
Customers must not operate a dune buggy while under the influence of alcohol, drugs, or any substance that may impair their ability to operate the vehicle safely.
12. Age and Participation Requirements
Certain safari activities may not be suitable for all customers.
Age restrictions or participation requirements may apply to:
- Dune bashing
- Quad Bike activities
- Dune buggy activities
- Sandboarding
- Camel riding
- Other adventure activities
Parents or legal guardians are responsible for ensuring that children under their supervision follow applicable safety requirements.
Customers should contact us before booking if they have questions regarding the suitability of an activity for a child or other member of their group.
13. Medical and Physical Conditions
Some desert activities may involve:
- Uneven terrain
- Vehicle movement
- Sudden movement
- Heat
- Physical activity
- Outdoor exposure
Customers should consider their own physical condition before participating.
If you have a medical condition, injury, mobility limitation, pregnancy, or other circumstance that may affect your ability to participate safely, you should consult an appropriate medical professional and inform us before booking where relevant.
We may recommend or require that a customer avoid certain activities where participation could create a safety concern.
14. Weather and Desert Conditions
Desert activities can be affected by environmental and weather conditions.
For safety or operational reasons, we may:
- Adjust the itinerary
- Change the timing
- Modify an activity
- Replace an activity
- Postpone a tour
- Cancel a particular activity
Where reasonably possible, we will communicate significant changes to affected customers.
15. Changes to Activities
We reserve the right to modify or replace an activity when reasonably necessary due to:
- Safety concerns
- Weather conditions
- Desert conditions
- Government restrictions
- Equipment issues
- Operational circumstances
- Availability of third-party services
Where an included service cannot reasonably be provided, any applicable refund, credit, or alternative arrangement will be handled according to the circumstances and our applicable cancellation and refund terms.
16. Pricing
Prices displayed on our website are generally shown in AED (United Arab Emirates Dirhams) unless otherwise stated.
Prices may vary depending on:
- Package selected
- Number of guests
- Vehicle type
- Private or shared arrangements
- Tour date
- Additional services
- Special offers
- Seasonal pricing
We reserve the right to update prices and packages before a booking is confirmed.
Once a booking has been confirmed, the applicable confirmed booking price will generally apply unless additional services or customer-requested changes result in additional charges.
17. Promotional Offers and Discounts
From time to time, we may offer:
- Discounts
- Promotional packages
- Seasonal offers
- Group offers
- Special booking deals
Promotional offers may have their own terms, availability, validity periods, or booking conditions.
Unless specifically stated, promotions cannot necessarily be combined with other offers.
18. Payment
Customers must make payments according to the payment terms applicable to their selected service.
Available payment methods may include those displayed during the booking process or communicated by our booking team.
For details regarding payment methods, payment requirements, and payment processing, please refer to our Payment Policy.
19. Cancellation and Refunds
Cancellation and refund eligibility depends on the applicable cancellation terms for your booking.
Customers should review our Cancellation and Refund Policy before making a reservation.
The policy may cover:
- Customer cancellations
- No-shows
- Late arrival
- Rescheduling
- Company cancellations
- Weather-related cancellations
- Refund processing
- Non-refundable bookings
20. No-Show Policy
If a customer does not appear at the agreed pickup location or otherwise fails to participate in the booked service, the booking may be treated as a no-show.
A no-show may be non-refundable or subject to applicable cancellation terms.
Customers are responsible for contacting us as soon as possible if they experience a problem that may prevent them from reaching the pickup location.
21. Late Arrival
Customers are responsible for being ready at the designated pickup location within the communicated pickup window.
If a customer is unavailable when the driver arrives or arrives too late to participate in the scheduled tour, the company may be unable to extend or delay the safari.
Any refund or rescheduling request will be handled according to the applicable booking and cancellation terms.
22. Private Safari Bookings
Private safari packages may include a dedicated vehicle or other exclusive arrangements, depending on the package selected.
Private bookings remain subject to:
- Vehicle capacity
- Safety requirements
- Pickup arrangements
- Package inclusions
- Tour schedule
- Applicable booking terms
A private booking does not automatically mean that every activity, camp area, meal, or service is exclusively private unless specifically stated in the package description or booking confirmation.
23. Premium Safari Bookings
Premium safari packages may include upgraded services, facilities, transportation, dining, seating, or other benefits.
The exact premium inclusions depend on the package purchased.
Customers should review the package description and booking confirmation to understand what is included.
24. Photography and Media
During our tours, photographs or videos may sometimes be taken by our team or service providers.
Any use of customer images for promotional or marketing purposes will be handled in accordance with applicable privacy requirements and any required permissions.
Customers may contact us if they have concerns regarding the use of their image.
25. Personal Belongings
Customers are responsible for their personal belongings during the safari.
We recommend that customers:
- Keep valuables secure
- Avoid bringing unnecessary valuables
- Check vehicles and camp areas before leaving
- Follow staff instructions regarding personal belongings
We are not responsible for loss or damage to personal property except where liability cannot legally be excluded.
26. Third-Party Services
Some aspects of a safari experience may involve third-party suppliers or service providers.
These may include:
- Transportation providers
- Safari operators
- Activity providers
- Entertainment providers
- Camps
- Payment providers
Where third-party services are involved, the availability and operation of those services may be subject to the provider’s own operational requirements.
We will make reasonable efforts to coordinate the services included in your booking.
27. Website Content
We make reasonable efforts to keep the information on our website accurate and up to date.
However, we do not guarantee that every piece of information will always be:
- Complete
- Current
- Error-free
- Available without interruption
We may update, modify, remove, or replace website content without prior notice.
28. Intellectual Property
Unless otherwise stated, the content published on our website may be protected by applicable intellectual property laws.
This may include:
- Logos
- Brand elements
- Text
- Photographs
- Videos
- Graphics
- Website design
- Other original materials
You may not reproduce, copy, distribute, modify, or commercially use our website content without appropriate authorization, except where permitted by applicable law.
29. Prohibited Use
You must not use our website to:
- Commit unlawful activities
- Submit fraudulent information
- Attempt unauthorized access
- Introduce malicious software
- Interfere with website operation
- Scrape or copy content for unauthorized commercial purposes
- Impersonate another person or business
- Abuse booking or promotional systems
We reserve the right to restrict access or cancel bookings associated with fraudulent, abusive, or unlawful activity.
30. External Links
Our website may contain links to external websites or services.
These links may be provided for convenience or additional information.
We do not control external websites and are not responsible for their:
- Content
- Availability
- Security
- Privacy practices
- Terms and conditions
Users should review the policies of external websites before using them.
31. Limitation of Liability
To the extent permitted by applicable law, Desert Safari Ride will not be responsible for losses or delays arising from circumstances beyond our reasonable control.
Such circumstances may include:
- Severe weather
- Road closures
- Traffic conditions
- Government restrictions
- Natural events
- Operational disruptions
- Third-party service failures
- Other circumstances beyond our reasonable control
Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
32. Force Majeure
We will not be considered in breach of these Terms and Conditions where we are unable to perform or are delayed in performing our obligations due to circumstances beyond our reasonable control.
These circumstances may include:
- Natural disasters
- Extreme weather
- Government actions
- Road closures
- Public emergencies
- Security situations
- Equipment or infrastructure failures
- Other unforeseeable events beyond reasonable control
Where reasonably possible, we will notify affected customers and discuss available alternatives.
33. Complaints and Customer Support
We encourage customers to contact us as soon as possible if they experience a problem with their booking or service.
Complaints should include:
- Customer name
- Booking reference
- Tour date
- Description of the issue
- Supporting information where available
We will make reasonable efforts to review and respond to complaints.
Email: desertsafariride1@gmail.com
34. Privacy
Information submitted through our website or booking process is handled according to our Privacy Policy.
Please review the Privacy Policy to understand:
- What information we collect
- How we use it
- How information may be shared
- How information is protected
- Your applicable privacy rights
35. Cancellation and Refund Policy
Our Cancellation and Refund Policy forms an important part of the booking terms.
Customers should review it before making a booking.
36. Safety Policy
Customers participating in desert safari and adventure activities are required to follow applicable safety instructions.
Our Safety Policy provides additional information regarding:
- Dune bashing
- Dune buggy activities
- Camel riding
- Sandboarding
- Children
- Medical considerations
- Weather conditions
- Customer responsibilities
Customers should review the Safety Policy before participating in an activity.
37. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect:
- Changes to our services
- Changes to booking procedures
- Changes to payment methods
- Changes in legal requirements
- Operational changes
The updated version will be published on this page with a revised Last Updated date.
Customers should review the Terms and Conditions applicable to their booking.
38. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the applicable laws and regulations governing our business operations and services, without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the use of our services, or any related transaction shall be resolved by the courts, tribunals, regulatory authorities, or other competent bodies having jurisdiction over the matter in accordance with applicable law.
Where consumer protection, data protection, or other mandatory legal requirements apply, such rights and protections shall remain unaffected by this provision.
39. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to comply with applicable law, while the remaining provisions will continue to apply to the extent legally permitted.
40. Entire Agreement
These Terms and Conditions, together with the applicable:
- Booking Policy
- Payment Policy
- Cancellation & Refund Policy
- Privacy Policy
- Cookie Policy
- Safety Policy
- Disclaimer
form the applicable framework governing your use of our website and booking of our services, subject to any specific written terms provided with your booking.
41. Acknowledgement
By using https://desertsafariride.ae/ or booking our services, you acknowledge that you have had an opportunity to review these Terms and Conditions and agree to comply with the applicable terms.