At Desert Safari Ride, the safety of our customers, staff, drivers, guides, and activity partners is a priority. Desert safari experiences involve outdoor and adventure activities that may carry inherent risks, so customers are expected to follow all safety instructions and requirements throughout their experience.
This Safety Policy applies to desert safari tours and activities booked through https://desertsafariride.ae/, including morning, evening, overnight, private, premium, and other desert safari experiences.
1. Purpose of This Safety Policy
This policy is intended to help customers understand the safety requirements associated with our desert safari services.
Depending on the package, activities may include:
- Dune bashing
- Dune buggy riding
- Sandboarding
- Camel riding
- Desert camp activities
- Off-road transportation
- Outdoor dining
- Live entertainment
- Other desert activities
Each activity may have different safety requirements.
2. Customer Safety Responsibilities
Customers are expected to:
- Follow instructions given by drivers, guides, and activity operators.
- Use required safety equipment correctly.
- Remain seated when instructed during vehicle activities.
- Use seat belts where provided.
- Follow age and participation requirements.
- Avoid unsafe or reckless behavior.
- Inform staff about relevant safety concerns before participating.
- Follow applicable rules at the desert camp and activity locations.
Failure to follow safety instructions may result in a customer being prevented from participating in an activity.
3. Dune Bashing Safety
Dune bashing involves driving specially equipped vehicles over desert terrain and may involve:
- Uneven surfaces
- Steep dunes
- Sudden movements
- Vehicle acceleration and braking
- Bumps and vibrations
- Changes in direction
Customers must follow the driver’s instructions throughout the experience.
During dune bashing:
- Remain seated in your designated seat.
- Keep your seat belt fastened where provided.
- Do not stand or move around inside the vehicle.
- Keep hands and other body parts inside the vehicle.
- Do not distract the driver.
- Follow all instructions provided by the driver.
Customers should inform our team before participating if they have concerns about whether dune bashing is suitable for them.
4. Dune Buggy Safety
Dune buggy activities involve operating or riding in an off-road recreational vehicle on desert terrain.
Customers must follow all instructions provided by the activity operator.
Depending on the activity, requirements may include:
- Minimum age
- Valid driving authorization or license where applicable
- Safety briefing
- Protective equipment
- Vehicle capacity limits
- Passenger restrictions
Dune Buggy Rules
Customers must:
- Complete the required safety briefing.
- Wear the required protective equipment.
- Follow designated routes and instructions.
- Operate the buggy responsibly.
- Maintain a safe distance from other vehicles.
- Avoid dangerous or reckless driving.
- Never operate a buggy while impaired by alcohol or drugs.
- Stop the vehicle when instructed by the activity operator.
The activity operator may refuse or stop participation if a customer is considered unable to operate the vehicle safely.
5. Dune Buggy Age and Eligibility Requirements
Dune buggy activities may have specific eligibility requirements.
These requirements can vary according to:
- Vehicle type
- Operator
- Package
- Local requirements
- Safety considerations
Customers should confirm applicable requirements before booking.
Minimum Age: 18
Driving License Requirement: Yes
Where a customer does not meet a mandatory eligibility requirement, participation may not be permitted.
6. Sandboarding Safety
Sandboarding involves sliding down desert dunes and may involve falls or loss of balance.
Customers should:
- Follow the instructor’s instructions.
- Use the equipment correctly.
- Select appropriate areas for the activity.
- Maintain a safe distance from other participants.
- Avoid areas that have not been designated for the activity.
- Return equipment as instructed.
Customers should participate only if they feel physically capable of doing so.
7. Camel Riding Safety
Camel riding involves interacting with and riding an animal and may involve sudden movement.
Customers should:
- Follow the handler’s instructions.
- Mount and dismount only when instructed.
- Remain seated properly.
- Avoid sudden movements that may disturb the camel.
- Do not approach or feed animals unless permitted.
- Keep children under appropriate supervision.
Customers should inform staff if they feel uncomfortable or unsafe at any point during the activity.
8. Desert Vehicle Safety
Customers using safari transportation must follow the instructions of the driver or guide.
Customers should:
- Remain seated during vehicle movement.
- Use available seat belts.
- Keep doors closed while the vehicle is moving.
- Avoid distracting the driver.
- Follow designated pickup and drop-off instructions.
- Never attempt to exit a moving vehicle.
The driver has the authority to make reasonable safety decisions during transportation.
9. Seat Belt Requirements
Customers must use seat belts where provided and required.
Seat belts should remain fastened during vehicle travel, particularly during off-road or dune activities.
Children must be appropriately seated and supervised in accordance with applicable requirements.
10. Children and Minors
Children may participate in certain safari activities subject to applicable age and safety requirements.
Parents or legal guardians are responsible for:
- Providing accurate age information.
- Supervising children.
- Following activity restrictions.
- Following staff instructions.
- Ensuring children remain in designated safe areas.
Certain adventure activities may not be suitable for young children.
Customers should contact us before booking if they are uncertain about the suitability of an activity for a child.
11. Pregnancy
Certain desert safari activities, particularly activities involving significant vehicle movement or off-road driving, may not be suitable during pregnancy.
Pregnant customers should consult an appropriate healthcare professional before participating in activities that may involve significant physical movement or vibration.
Customers should inform our team about pregnancy before participating so that appropriate arrangements can be considered.
12. Medical and Physical Conditions
Desert safari activities may involve:
- Vehicle movement
- Vibrations
- Uneven terrain
- Heat
- Walking on sand
- Physical activity
- Outdoor exposure
Customers with relevant medical conditions, injuries, mobility limitations, or other concerns should consider their ability to participate safely.
Where appropriate, customers should seek professional medical advice before participating.
Customers should inform our team of relevant limitations before the activity where this information is necessary to help arrange a safe experience.
13. Heat and Sun Safety
Dubai’s desert environment can become very hot, particularly during warmer periods.
Customers are encouraged to:
- Drink sufficient water.
- Wear suitable clothing.
- Use sun protection.
- Wear sunglasses where appropriate.
- Use sunscreen.
- Avoid excessive physical activity in extreme heat.
- Take breaks when necessary.
Customers should inform staff if they feel unwell, overheated, dizzy, or dehydrated.
14. Hydration
Customers should maintain adequate hydration during the safari.
Where drinking water is provided as part of a package, customers should use it appropriately.
Customers with specific hydration or dietary requirements should make the necessary arrangements and inform our team where relevant.
15. Appropriate Clothing
Customers should wear clothing suitable for desert conditions.
Recommended clothing may include:
- Comfortable lightweight clothing
- Comfortable footwear
- Sun protection
- Sunglasses
- A hat or head covering where appropriate
For evening or overnight safaris, customers may wish to bring an additional layer of clothing depending on the season and weather conditions.
16. Desert Terrain Safety
Desert terrain may contain:
- Uneven surfaces
- Loose sand
- Slopes
- Rocks
- Dunes
- Natural obstacles
Customers should walk carefully and follow designated routes and staff instructions.
Avoid climbing or entering restricted areas unless specifically permitted.
17. Desert Wildlife
Customers should not approach, touch, chase, feed, or disturb wildlife unless specifically instructed or permitted by an authorized guide or activity operator.
If wildlife is encountered, customers should maintain a safe distance and follow staff instructions.
18. Desert Camp Safety
Customers must follow safety instructions at the desert camp.
This includes:
- Staying within designated areas.
- Following staff instructions.
- Keeping children supervised.
- Avoiding restricted areas.
- Using facilities responsibly.
- Reporting hazards to staff.
Customers should not enter operational areas, vehicle areas, or restricted locations without authorization.
19. Fire and BBQ Safety
Some safari packages may include BBQ dining or other activities involving heat or fire.
Customers should:
- Follow staff instructions.
- Keep children away from designated cooking or fire areas.
- Avoid touching cooking equipment.
- Avoid entering restricted areas.
- Report any fire or safety concern to staff immediately.
Customers should never interfere with cooking or fire equipment.
20. Overnight Safari Safety
Overnight desert safari experiences may involve staying at a desert camp or designated accommodation area.
Customers should:
- Follow camp safety instructions.
- Remain within designated areas.
- Keep personal belongings secure.
- Supervise children.
- Avoid restricted areas.
- Follow staff instructions regarding nighttime movement.
Customers should notify staff if they encounter any safety issue during an overnight stay.
21. Alcohol and Intoxicating Substances
Customers must not operate a dune buggy, drive a vehicle, or participate in an activity while impaired by alcohol, drugs, or another substance that may affect judgment or coordination.
The activity operator may refuse participation where impairment creates a safety risk.
Any alcohol service, if applicable to a particular venue or arrangement, remains subject to applicable UAE laws and regulations.
22. Prohibited Behavior
For safety reasons, customers must not:
- Engage in reckless behavior.
- Ignore safety instructions.
- Intentionally damage vehicles or equipment.
- Operate activities while impaired.
- Interfere with drivers or activity operators.
- Enter restricted areas.
- Put other customers at risk.
- Harass staff, guides, drivers, or other guests.
- Deliberately misuse safety equipment.
We reserve the right to stop a customer’s participation where their behavior presents a safety concern.
23. Safety Equipment
Depending on the activity, safety equipment may include:
- Seat belts
- Helmets
- Protective equipment
- Other activity-specific equipment
Customers must use all required safety equipment as instructed.
24. Equipment Inspection
Vehicles and activity equipment may be inspected or maintained according to applicable operational procedures.
If equipment or a vehicle is identified as unsuitable or unsafe, we may:
- Replace the equipment
- Replace the vehicle
- Modify the activity
- Delay the activity
- Cancel the affected activity
Safety considerations take priority over maintaining a particular vehicle or activity arrangement.
25. Weather and Environmental Conditions
Desert activities are affected by environmental conditions.
These may include:
- Extreme heat
- Strong winds
- Sandstorms
- Reduced visibility
- Heavy rain
- Unsafe road conditions
- Other environmental hazards
Where necessary, we may modify, postpone, or cancel an activity to protect customers and staff.
26. Safety-Related Changes to the Itinerary
For safety or operational reasons, the planned itinerary may sometimes be changed.
This may include:
- Changing the route
- Changing an activity
- Adjusting the timing
- Replacing an activity
- Shortening an activity
- Postponing an activity
We will make reasonable efforts to provide the booked experience while prioritizing safety.
27. Emergency Procedures
In the event of an emergency, customers must follow the instructions provided by:
- Drivers
- Guides
- Activity operators
- Camp staff
- Emergency personnel
Customers should not attempt to handle an emergency situation independently when trained staff or emergency personnel are available.
28. Reporting an Injury or Safety Incident
Customers should immediately inform a member of our team if they:
- Become injured
- Feel unwell
- Feel unsafe
- Witness an accident
- Identify a dangerous condition
- Require assistance
Prompt reporting allows our team to respond appropriately.
Emergency/Safety Contact: +971 50 281 8764
29. First Aid
Where appropriate, first-aid assistance may be arranged or provided according to the circumstances and available facilities.
For serious medical emergencies, appropriate emergency medical services should be contacted immediately.
30. Emergency Contact Information
For urgent safety concerns during a booked safari, customers should contact the tour driver, guide, activity operator, or our booking team using the contact information provided with their booking.
Phone: +971 50 281 8764
WhatsApp: +971 50 281 8764
Email: desertsafariride1@gmail.com
For immediate emergencies, customers should use the appropriate emergency services available in the UAE.
31. Customer Personal Belongings
Customers are responsible for their personal belongings during the safari.
We recommend:
- Keeping valuables secure.
- Carrying only necessary items.
- Checking vehicles before leaving.
- Keeping personal belongings within your control.
- Following staff instructions regarding storage.
We are not responsible for loss or damage to personal belongings except where liability cannot legally be excluded.
32. Photography and Mobile Devices
Customers should exercise caution when using:
- Smartphones
- Cameras
- Selfie sticks
- Other recording equipment
Do not use a device in a way that distracts a driver or creates a safety risk.
Customers should never stand up, lean outside a vehicle, or move into unsafe positions to capture photographs or videos.
33. Safety of Other Guests
Customers must consider the safety of other guests as well as their own safety.
Behavior that creates a risk to other guests may result in removal from an activity or termination of participation.
34. Refusal or Termination of Participation
For safety reasons, Desert Safari Ride or an activity operator may refuse or stop a customer’s participation where:
- The customer fails to follow safety instructions.
- The customer appears impaired.
- The customer does not meet mandatory eligibility requirements.
- The customer behaves recklessly.
- The customer presents a risk to themselves or others.
- Equipment is being used improperly.
- Participation becomes unsafe due to changing conditions.
Where participation is stopped because of customer misconduct or failure to comply with mandatory safety requirements, a refund may not be available, subject to applicable law and our Cancellation and Refund Policy.
35. Third-Party Activity Operators
Some activities may be operated or provided by independent third-party providers.
Customers participating in such activities must follow the safety procedures and instructions provided by the relevant operator.
Third-party operators may impose additional safety or participation requirements.
36. Safety and Children
Parents or legal guardians remain responsible for supervising children during the safari.
Children must not be left unattended in:
- Vehicles
- Desert areas
- Camp areas
- Activity zones
- Other locations where supervision is required
Parents and guardians should ensure that children follow all safety instructions.
37. Customer Acknowledgement of Activity Risks
By participating in desert safari activities, customers acknowledge that outdoor and adventure activities may involve inherent risks, including risks associated with:
- Uneven terrain
- Vehicle movement
- Falls
- Heat
- Outdoor exposure
- Animal interaction
- Adventure activities
Customers are expected to make responsible decisions about their participation and follow all safety instructions.
Nothing in this policy excludes or limits any liability that cannot legally be excluded or limited under applicable law.
38. Compliance With Applicable Requirements
Desert Safari Ride and its service providers aim to conduct activities in accordance with applicable UAE laws, regulations, safety requirements, and operational standards.
Where a government authority, venue, activity operator, or other authorized body imposes additional safety requirements, customers must comply with those requirements.
39. Changes to This Safety Policy
We may update this Safety Policy from time to time to reflect:
- Changes to our activities
- New safety procedures
- Operational changes
- Changes in equipment
- Changes in applicable requirements
- Customer safety considerations
The latest version will be published on this page with an updated Last Updated date.
40. Final Safety Reminder
Your safety depends on following the instructions of our drivers, guides, activity operators, and other authorized staff.
Before participating in any desert activity:
- Listen carefully to the safety briefing.
- Use required safety equipment.
- Follow all instructions.
- Stay within designated areas.
- Inform staff if you feel unwell or unsafe.
- Do not participate in activities for which you do not meet the applicable requirements.