Booking Policy

Welcome to Desert Safari Ride. This Booking Policy explains how customers can book our desert safari tours and related activities through https://desertsafariride.ae/.

We aim to make the booking process simple, clear, and convenient. By submitting a booking request or completing a reservation, you agree to the applicable terms outlined in this Booking Policy, our Terms and Conditions, Payment Policy, Cancellation and Refund Policy, and Safety Policy.

1. Booking With Desert Safari Ride

Customers can book available desert safari experiences offered through our website and authorized booking channels.

Our services may include:

  • Morning desert safari Dubai
  • Evening desert safari Dubai
  • Overnight desert safari Dubai
  • Private desert safari Dubai
  • Premium desert safari Dubai
  • Dune buggy safari Dubai
  • Quad Bike
  • Dune bashing
  • Sandboarding
  • Camel rides
  • Desert camp experiences
  • BBQ dining
  • Live entertainment
  • Pickup and drop-off services
  • Other services included in individual packages

The exact inclusions, duration, pricing, transportation arrangements, and availability depend on the package selected.

2. Booking Methods

Depending on availability, customers may make a booking through:

  • Our website
  • Online booking forms
  • WhatsApp
  • Phone
  • Email
  • Other authorized booking channels

Email: desertsafariride1@gmail.com

Phone: +971 50 281 8764

WhatsApp: +971 50 281 8764

Customers should use official contact details provided on our website when making or modifying a reservation.

3. How to Make a Booking

Step 1: Choose Your Safari Package

Select the experience that best suits your requirements.

Available options may include:

Review the package description carefully before making your selection.

Step 2: Select Your Date

Choose your preferred tour date based on available dates.

Bookings are subject to availability.

Step 3: Select the Number of Guests

Provide the correct number of adults, children, and other participants where requested.

Some activities may have specific age, height, weight, or participation requirements.

Step 4: Provide Customer Details

You may be required to provide:

  • Full name
  • Phone number
  • Email address
  • Pickup location
  • Number of guests
  • Special requirements

Please make sure all information is accurate.

Step 5: Provide Pickup Information

If transportation is included, provide the correct hotel, residence, or other eligible pickup location.

Step 6: Complete Payment

Where payment is required, complete the payment using an available payment method.

Step 7: Receive Booking Confirmation

Once your booking has been accepted and the required payment or confirmation requirements have been completed, you will receive booking confirmation through the applicable communication channel.

4. Booking Confirmation

A booking should not be considered confirmed merely because a customer submits an inquiry or booking form.

A reservation becomes confirmed when it has been accepted by Desert Safari Ride and the applicable booking requirements have been completed.

Depending on the booking method, confirmation may be provided through:

  • Email
  • WhatsApp
  • Phone
  • Booking confirmation page
  • Other official communication

Customers should retain their confirmation details until the safari has been completed.

5. Information Required for Booking

To arrange your safari properly, we may require:

  • Customer name
  • Contact number
  • Email address
  • Tour date
  • Package selected
  • Number of guests
  • Pickup location
  • Drop-off location, where applicable
  • Special requests
  • Other information reasonably required to provide the service

Providing incomplete or incorrect information may affect the delivery of your booking.

6. Pickup and Drop-Off Policy

Pickup and drop-off are available only where included in the selected package.

Customers must provide an accurate pickup location at the time of booking.

Pickup may be arranged from eligible:

  • Hotels
  • Residences
  • Tourist accommodations
  • Designated meeting points

Availability may vary by package and location.

Pickup Times

Safari pickup may operate within a communicated pickup window rather than at an exact minute.

Pickup times can be affected by:

  • Traffic
  • Road conditions
  • Weather
  • Other customer pickups
  • Vehicle availability
  • Operational requirements

Customers should remain available at the designated pickup location during the communicated pickup window.

7. Customer Responsibility at Pickup

Customers are responsible for being ready at the confirmed pickup location.

Please ensure that:

  • Your phone is switched on
  • The contact number provided during booking is reachable
  • You are available at the agreed location
  • You can be contacted by the driver or booking team

If the driver cannot locate or contact you, the booking may be treated as a no-show.

8. Changes to a Booking

Customers who need to change their reservation should contact us as early as possible.

Possible changes may include:

  • Tour date
  • Number of guests
  • Pickup location
  • Safari package
  • Activity selection
  • Other booking details

All changes are subject to availability.

Additional charges may apply where the requested change increases the price of the booking.

9. Date Changes and Rescheduling

Customers may request to reschedule their safari according to the applicable booking and cancellation terms.

Rescheduling is subject to:

  • Availability
  • Package availability
  • Vehicle availability
  • New tour date
  • Operational capacity
  • Applicable pricing

A requested date change is not guaranteed until it has been confirmed by our booking team.

10. Same-Day Booking

Same-day bookings may be accepted when availability permits.

Customers should contact us to confirm whether a particular safari is available on the requested date.

Same-day bookings may have limited availability because transportation, vehicles, camps, guides, and activities may already be reserved.

11. Advance Booking

We recommend booking in advance, particularly during:

  • Weekends
  • Public holidays
  • School holidays
  • Tourist peak periods
  • Special events
  • High-demand travel periods

Advance booking can help secure your preferred date and package.

12. Private Desert Safari Bookings

Private desert safari bookings may include a dedicated vehicle or other private arrangements depending on the selected package.

Private bookings are subject to:

  • Vehicle capacity
  • Availability
  • Pickup location
  • Package inclusions
  • Tour schedule
  • Safety requirements

A private booking does not automatically mean that every activity or camp facility is exclusive unless this is specifically included in the package description or booking confirmation.

13. Premium Desert Safari Bookings

Premium desert safari packages may include upgraded services such as:

  • Premium transportation
  • Enhanced camp arrangements
  • Premium seating
  • Dining
  • Additional services
  • Personalized assistance

The exact inclusions depend on the package selected.

Customers should review the premium package details before completing their reservation.

14. Dune Buggy Bookings

Dune buggy activities may be subject to specific eligibility and safety requirements.

These may include:

  • Minimum age requirements
  • Driving requirements
  • License requirements where applicable
  • Passenger restrictions
  • Safety equipment requirements
  • Vehicle capacity limitations

Customers are responsible for reviewing applicable requirements before booking.

If a customer does not meet mandatory participation requirements, the activity may not be available to them.

15. Child Bookings

Children may participate in certain safari experiences subject to applicable age and safety requirements.

Some activities may have separate restrictions for children.

Parents or legal guardians are responsible for providing accurate information about children included in a booking and supervising them where required.

If you are unsure whether a particular activity is suitable for a child, contact us before booking.

16. Special Requests

Customers may inform us about special requirements when making a booking.

These may include:

  • Dietary requirements
  • Mobility considerations
  • Special occasions
  • Family requirements
  • Seating preferences
  • Other reasonable requests

Special requests are subject to availability and cannot always be guaranteed.

Customers should submit important requests as early as possible.

17. Group Bookings

Group bookings may be available for:

  • Families
  • Friends
  • Corporate groups
  • Tourist groups
  • Special events
  • Large parties

Group bookings may require advance arrangements.

For larger groups, we may require additional information regarding:

  • Number of guests
  • Tour date
  • Preferred package
  • Transportation requirements
  • Pickup locations
  • Special arrangements

18. Booking Prices

Prices displayed on our website are based on the applicable package and booking conditions.

Prices may vary depending on:

  • Safari package
  • Number of guests
  • Private or shared service
  • Vehicle arrangement
  • Date
  • Seasonal demand
  • Additional services
  • Promotional offers

Prices are subject to change before booking confirmation.

The price applicable to a confirmed booking will generally be the price communicated or displayed at the time the reservation is confirmed, subject to any subsequently requested changes.

19. Promotional Offers and Deals

We may offer promotional pricing, special packages, seasonal deals, or discounts from time to time.

Promotional bookings may have specific:

  • Validity periods
  • Availability restrictions
  • Payment requirements
  • Cancellation conditions
  • Rescheduling conditions

Customers should review the applicable terms before completing a promotional booking.

20. Payment Requirements

Payment requirements depend on the selected package and booking method.

A booking may require:

  • Full payment
  • Partial payment
  • Deposit
  • Payment upon arrival
  • Another agreed payment arrangement

For complete information regarding accepted payment methods and payment procedures, please refer to our Payment Policy.

21. Booking Confirmation After Payment

Where advance payment is required, the booking may not be considered confirmed until the payment has been successfully received and verified.

Customers should keep:

  • Payment receipt
  • Transaction reference
  • Booking confirmation
  • Communication with our booking team

until the safari has been completed.

22. Cancellation and Refunds

Customers who need to cancel their booking should contact us as soon as possible.

Refund eligibility depends on:

  • Cancellation notice
  • Package selected
  • Payment terms
  • Promotional conditions
  • Services already arranged
  • Applicable cancellation rules

For complete details, please refer to our Cancellation and Refund Policy.

23. Safari Schedule and Timing

Safari timings may vary according to:

  • Safari package
  • Season
  • Sunset time
  • Weather
  • Desert conditions
  • Operational requirements
  • Pickup location

Customers should follow the timing provided in their booking confirmation.

For certain packages, the pickup time may be a window rather than an exact time.

24. Changes Due to Weather or Safety

Desert activities are subject to environmental and safety conditions.

For safety reasons, we may modify, postpone, replace, or cancel an activity when necessary.

Potential factors include:

  • Severe weather
  • Unsafe desert conditions
  • Road restrictions
  • Government instructions
  • Vehicle issues
  • Safety concerns
  • Other operational circumstances

Where reasonably possible, affected customers will be informed about significant changes.

25. Activity Restrictions

Certain activities may not be suitable for every customer.

Restrictions may apply to:

  • Dune bashing
  • Quad bike
  • Dune buggy riding
  • Sandboarding
  • Camel riding
  • Other adventure activities

Customers must follow all instructions provided by our staff, drivers, guides, and activity operators.

For additional information, please review our Safety Policy.

26. Medical and Physical Considerations

Some safari activities involve off-road travel, physical movement, heat, uneven terrain, or other conditions that may not be suitable for everyone.

Customers should consider their own health and physical condition before booking.

Customers with relevant medical conditions, injuries, pregnancy, mobility limitations, or other concerns should seek appropriate medical advice and inform us before participating where necessary.

27. Booking Through Third Parties

If a customer books a Desert Safari Ride experience through an authorized third-party platform, additional terms may apply to that booking.

These may include:

  • Third-party cancellation rules
  • Third-party payment terms
  • Platform booking requirements
  • Platform refund procedures

Where applicable, customers should review both our service terms and the third-party platform’s terms.

28. Third-Party Service Providers

Some services may involve third-party suppliers, including:

  • Transportation providers
  • Safari operators
  • Activity providers
  • Camps
  • Entertainment providers
  • Payment processors

We will make reasonable efforts to coordinate the services included in your confirmed booking.

Service availability may be affected by circumstances outside our reasonable control.

29. Booking Accuracy

Customers are responsible for checking their booking confirmation once received.

Please verify:

  • Name
  • Date
  • Package
  • Number of guests
  • Pickup location
  • Contact details
  • Payment details
  • Special requests

If you notice an error, contact us as soon as possible.

30. Booking Confirmation Errors

If information in your confirmation appears incorrect, please notify us immediately.

We will make reasonable efforts to correct genuine errors before the tour date, subject to availability and applicable booking conditions.

Changes requested by the customer may be subject to additional charges.

31. Personal Information

Information provided during the booking process may be used to:

  • Process your reservation
  • Arrange transportation
  • Contact you
  • Provide customer support
  • Process payments
  • Deliver requested services

Personal information is handled according to our Privacy Policy.

32. Customer Safety

Customers must follow all safety instructions throughout the safari.

This includes instructions relating to:

  • Vehicles
  • Seatbelts
  • Dune bashing
  • Quad bike
  • Dune buggy activities
  • Camel riding
  • Sandboarding
  • Desert camp areas
  • Other activities

Customers who refuse to follow reasonable safety instructions may be prevented from participating in an activity.

33. Personal Belongings

Customers are responsible for their personal belongings during the safari.

We recommend keeping valuable items secure and checking the vehicle and activity areas before departure.

For additional information, please refer to our Terms and Conditions and Safety Policy.

34. Complaints and Booking Issues

If you experience an issue with your booking, please contact our team as soon as possible.

When contacting us, provide:

  • Your name
  • Booking reference
  • Tour date
  • Package
  • Description of the issue
  • Relevant supporting information

We will make reasonable efforts to investigate and resolve booking-related concerns.

Email: desertsafariride1@gmail.com
Phone: +971 50 281 8764
WhatsApp: +971 50 281 8764

35. Booking Policy and Terms & Conditions

This Booking Policy should be read together with our:

These documents provide additional information regarding your use of our website and booking of our services.

36. Changes to This Booking Policy

We may update this Booking Policy when necessary to reflect changes to:

  • Our services
  • Booking procedures
  • Payment methods
  • Cancellation terms
  • Operational requirements
  • Applicable legal requirements

The latest version will be published on this page with an updated Last Updated date.

For confirmed bookings, the booking conditions communicated at the time of confirmation will generally apply, subject to applicable law.

37. Acknowledgement

By submitting a booking request or completing a reservation with Desert Safari Ride, you acknowledge that you have reviewed the applicable booking conditions and agree to provide accurate information and follow the requirements applicable to your selected service.